FREQUENTLY ASKED QUESTIONS

Below please find the answers to some of the most frequently asked questions regarding the Challenger Learning Center.

General

Q. Where are you located?

A. The Challenger Learning Center is located at 200 South Duval Street on Kleman Plaza in downtown Tallahassee, the corner of College & Duval Street. We are across the plaza from Harry’s Seafood Bar & Grill and across the street from the U.S. Post Office on College Ave.

Q. Where should I park?

A. The most convenient parking to the Challenger Learning Center is in the Kleman Plaza parking garage. The garage entrance is located on Duval Street just south of the Challenger Learning Center.

Q. Does the Challenger Learning Center validate parking tickets from the Kleman Plaza parking garage?

A. No. The parking garage is a separate business from the Challenger Learning Center.

Q. Where is the nearest ATM?

A. The nearest ATM is located on Adams Street about one block east of the Challenger Learning Center. For your convenience, the Challenger Learning Center accepts Visa, MasterCard, American Express, and FSU card.

IMAX & Planetarium

Q. How long are IMAX and Planetarium shows?

A. All documentary films are approximately 45 minutes except for the feature-length “Hollywood” films. “Hollywood” film lengths vary by movie & distributor. Check our IMAX and Planetarium pages for more details.

Q. Where can I find Showtimes?

A. The best place to get our showtimes is directly from our website by clicking here.

Q. How much are tickets? Do you have group rates?

A.  Click here price information and we do have group rates. You also may call our box office at 850.645.7796. Call our Group Sales Coordinator at 850.645.7777 for group rates.

Q. What happens if I arrive late for a show?

A. IMAX and Planetarium shows start promptly at their scheduled times. We show limited previews.

Q: Are tickets to the IMAX Theatre refundable?

A: The Challenger Learning Center is unable to refund movie tickets to the IMAX Theatre. Exceptions to the refund policy include technical difficulties, the closure of the facility due to weather or other extenuating circumstances.

Space Mission Simulator

Q. How and when do we pay for missions?

A. Payment is due in full upon arrival. We accept cash, checks, credit cards (VISA, MasterCard, American Express & Discover), and purchase orders.

Q. What happens if our actual number of participants differs from our reserved number?

A. Space Mission Simulation groups are sold as packages. Bringing less people will not change the price and you cannot go over the maximum number due to space restraints.

Q. How long is the mission?

A. Full missions are approximately two hours and mini-missions are approximately one hour.

Q. What do missions involve?

A. For more information on the Space Mission Simulator, click here.

Q. What is the minimum/maximum number of participants during a mission simulation?

A. Up to 16 participants for mini-missions; up to 36 participants for full missions depending on scenario chosen.

Q. What is the cost for chaperones?

A. Only teachers or school personnel are permitted in the Space Mission Simulator. There is no charge for parents, who will be asked to view from outside Mission Control.

Q. What is your cancellation policy?

A. If the field trip is cancelled in writing more than 48 hours in advance of the arrival time, there is no monetary penalty. If the field trip is cancelled in writing less than 48 hours in advance of arrival time, the school/organization that booked the field trip is liable for one hundred percent of the field trip cost. We ask that you please notify us as soon as possible of changes to your plans by contacting the  Sales Coordinator.

Q. Are scholarships available?

A. The Challenger Learning Center is a not-for-profit organization. A limited number of scholarships are made available from time to time thanks to the generosity of donors. Contact our education manager at 850.645.7787 for more information.

Q. Can I or my business/organization sponsor a school to take part in a space mission simulation?

A. Yes. Click here for sponsorship information or call 850.645.7827 for more information.

Q. How can I get more information on teacher workshops?

A. For more information on teacher workshops, call our education manager at 850.645.7787.

Memberships

Are my IMAX® passes good at other IMAX® theatres?

No. There are no programs that allow tickets to be used for admittance to other stand alone or institutional theatres.

Are my children covered by my membership level?

Children, living in the same household as the membership holder and under the age of 18, are covered in the Family Membership. Duo memberships are valid for two designated individuals; this can be one adult and one child.

What are Big Tickets and what are they good for?

Big Tickets are tickets you can purchase in quantities of 10 or more. It saves you money on IMAX® shows after you have used your initial passes. The cost is $6 for IMAX Documentaries and $8 for IMAX Hollywood Movies.

I have forgotten/lost my membership card. What do I do?

If you have forgotten to bring your membership card with you, no problem! Just verify your information at the Box Office and you will be able to redeem your benefits. If you have lost your membership card, please call or email the membership coordinator. After your information is verified, your new card will be on the way.

Can I purchase a membership as a gift?

Yes, all levels of our memberships can be purchased as gifts. When you fill out the form, please note whether you would like to receive the packet or if you would like it sent to the person you are purchasing it for.

What is the "member price" for IMAX tickets after I use all my Big Tickets?

If you purchase at least 10 Big Tickets, the member price of an IMAX® film is $6 (IMAX Documentary) or $8 (IMAX Hollywood Movie) per ticket for both child and adult admission.

How long will it take to get my membership card?

Membership cards can take up to 10 business days to arrive. Your membership is active as soon as you purchase it. Until you receive your card, to use your membership, simply show your receipt of purchase and a valid photo ID at the Box Office.

Camps

Q. How can I get more information on camps?

A. Click here for camp information or call our Sales Coordinator by calling 850.645.7777.

Q.What is the minimum grade level to attend camp?

A. Camp attendees must have completed kindergarten to attend our summer camps. Camp attendees must be currently enrolled in full-day kindergarten to attend  day camps (winter and spring break).

Q.What are times of camps and do you offer extended care?

A. Our weekly camps run from 9am to 4pm Monday through Friday. Extended care is available from 7:50am to 6pm for a daily rate of $5.00 for each extended care hour.

Q.How much are camps?

A. Summer Camps are $180 per week, which includes lunch. Lab or field trip fees may apply. Daily camps are $40 per day.

Q. Are scholarships available?

A. The Challenger Learning Center is a not-for-profit organization. A limited number of scholarships are made available from time to time thanks to the generosity of donors. Contact our education manager at 850.645.7787 for more information.

Birthday Parties

Q. Who can I speak with about birthday parties?

A. Click here for birthday party information or call our  Sales Coordinator by calling at 850.645.7777.

Q. What is the minimum age for birthday parties?

A. Our birthday parties are for children ages two and older.